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Testimonials


Your feedback

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

Westchester County, NY

I hired Ballard-Durand in White Plains, NY to manage my brother’s funeral. They couldn’t have made a very difficult time easier. The director who worked with me a few days before the funeral was direct, efficient and clearly laid out our options where there were some decisions to be made. He was businesslike and professional yet understanding, sympathetic and kind. The driver who took my family and me from home to the burial site was polite and showed a great deal of caring for our comfort. I would strongly recommend Ballard-Durand to anyone who is looking for an outstanding funeral home.

The Burger Family
March 6, 2020

White Plains, NY

The guidance, assistance and care provided to our family by Ms. Gudino during a difficult time was exceptional. We were pleased with the arrangements and our loved one received a beautiful final farewell.

Margaret L.
October 29, 2019

White Plains, NY

Matthew and the entire team at Ballard-Durand have been nothing short of superlative. I virtually never write reviews, but Matt and the team deserve one. They have gone over and above what anyone could possibly expect from a funeral home. Unfortunately, in my life, I have had to deal with tragedies. However, to date, this loss was my greatest. I could not have asked for any better services from anyone. They have my unconditionally, highest rating and I would recommend anyone, going through the tragedy of a loved one’s death, to reach out to them.

Bonnie O.
October 24, 2019

Elmsford, NY

Matt couldn’t have done a better job in all respects. From his consultation, to the wake and funeral services, his attention to detail, organization and staff was exceptional. Matt treated us as family and made what was a very difficult time for our family, a consoling and comforting experience! Thank you for all you’ve done!

Joe C.
October 23, 2019

West Harrison, NY

I’ve lived in the area for over 60 years and never went to Ballard Durand. When my Mother in law passed away, my wife wanted to use them for the services. I have to admit to being wary of the decision.
I couldn’t have been more wrong. I never met a nicer, more caring group of people. Not only did they attend to our questions and desires, they anticipated our needs so we never even had to ask. They made a difficult time in our lives so much easier. Couldn’t be more pleased..

Leonard Altizio
October 9, 2019

West Harrison, NY

My whole family was very impressed with the way Ballard-Durand in White Plains handled my mother’s funeral. The staff was caring, compassionate, attentive and professional. Every detail was done perfectly and in a timely manner from beginning to end, right down to the gentleman who saved us a parking space by the entrance. We were very touched by the dinner they provided the day my mother passed away. It was a lovely gesture. At a very stressful time, this was extremely important to us, and we had many positive comments from visitors. I highly recommend Ballard-Durand.

Barbara A.
October 2, 2019

White Plains, NY

As a Rabbi in the community I work with Ballard-Durand on a regular basis. Matthew, Kevin, Mel and the whole staff are compassionate, professional, respectful and helpful from start to finish. Whether a simple graveside service or a grand sanctuary funeral, I know that I can count on Ballard-Durand to take care of my congregants and to make everything run smoothly.

Howard Goldsmith

Brooklyn, NY

Ballard Durand is a remarkable and extraordinary funeral home. It is more than a funeral home. Matthew Fiorillo and his team have helped revolutionize the way we think about funerals, death and dying, and the grieving process. Located in downtown White Plains, one is immediately struck by how grand and stately the building is; the funeral home itself is immaculate and elegant in both its interior and exterior, and one is greeted by plush carpeting, sconces, and dark wooden accents. In fact, the building was once the residence of eminent citizens such as the Honorable Humphrey J. Lynch, and the home has since become a historic landmark in the community.
A calming and soothing environment is further created through concierge services for the mourners, including a menu offering hot beverages, warm cookies, and cold soft drinks, as well as a lovely bird cage, and the healing presence of Lulu, a therapy dog who greets everyone with love and warmth. A beautiful golden doodle, Lulu is as sweet as honey and provides families with unconditional love and support, as well as a subtle distraction from their grief.
I have never encountered a funeral home that pays such meticulous attention to detail in providing the finest care for its clients. Soothing music softly plays in the background, calming the soul at such difficult times. The staff is warm, compassionate, professional, and affable, and I have had wonderful interactions with Mr. Fiorillo, Joe, and Roy, a lovely Londoner who greets families with warmth and a friendly countenance. They offer a full array of customized services to help make any funeral a one of a kind sendoff, including balloon release, butterfly release, bagpipers, and a Harley Davidson hearse. Mr, Fiorillo is rightfully recognized as an industry leader, and Ballard-Durand, unsurprisingly, is acclaimed as one of the most prestigious and elite funeral homes.
I can personally state that Ballard-Durand and Mr, Fiorillo, and his entire staff, are experts in the art of Jewish funerals. They maintain warm and cordial relationships with an array of Reform, Conservative, and Orthodox rabbis throughout the region, and are fully aware of our unique needs. They have an excellent rapport with Jewish community leaders and synagogues, and are pleased to host two Jewish sacred societies, including Westchester’s Rosh Pinah, which provide tahara and shmira burial services fully in accordance with Jewish law. They are to be commended for serving the Jewish community, and for their immense cultural competency and their sensitivity to the needs of diverse populations. I am honored to be a friend of this wonderful institution.

Daniel Sayani

Birmingham, AL

What a blessing Ballard-Durand has been for my family. In tough, hard to handle times, it’s people like those at Ballard-Durrand that ease suffering and handle hard to deal with concerns. Matthew, Roy, Joe, Jenna, and the Melissa’s, my family and I cannot thank you enough. They are attentive, caring, and respectful in every task. If the unfortunate occurs and arrangements need to be made, I wholeheartedly recommend the team at Ballard-Durand to be there when it’s needed most.

Matthew D.

White Plains, NY

We cannot thank Matt and his staff for their kindness and compassion shown to us and our entire family at the time of the tragic loss of our son. We will be forever thankfull. Every detail was beautifully and well thought out. Matt also has Lulu, a very special comfort dog, who through our tears also brought us smiles. Thank you. You will always feel like a part of our family.

Lorraine D’Angelo Sules

Manhattan, NY

Ballard-Durand was amazing! It was our first death in the family and we were really grief stricken. However, they walked us through the entire process and were so so helpful, making sure every detail was covered. They handled everything with such compassion. Great to work with!

Kanika S.

White Plains, NY

My wife Amy passed away almost 2 months ago, and Ballard-Durand was wonderful to me and my family throughout the whole thing. Our funeral director, Joe Murray was so caring and thoughtful with his guiding us every step of the way. I cannot thank him enough! The service was beautiful, and I am still getting positive comments from family and friends who could not attend, but watched the streaming of the service. And the video they made was wonderful, it completely blew me away! Joe was there for us every minute and long after the service ended. He will always be in my memory for his special, genuine caring! To top it off, yesterday was Dove Release Day, an annual event where they invite loved ones to release doves in memory of their loved ones who passed away. There’s a slide show with photos of loved ones that passed away. I am still touched by the caring and genuine love I felt from everyone at Ballard-Durand, from their wonderful owner Matthew to all those involved. I will long remember the sight of our doves being released, all at the same time, to fly high in the sky in formation, circling overhead a couple of times before disappearing out of sight. What a wonderful day!!!!! Ballard-Durand is a very special, caring, loving place!!!!!

Bernard M.

Ballard Durand was wonderful. Our Funeral Director Melissa was the best. This was the hardest time of my family’s life and they made this wonderful. Every family member or friend that came to my dad’s memorial said that Ballard Durand was so serene and calm. They loved the birds in the sitting room too. I want to truly thank Ballard Durand for all they did to make the memorial for my dad an amazing experience.

Jeanie Caligiuri
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