Our Valued Staff

Matthew Fiorillo, CFSP

President/Owner

Matthew Fiorillo, the owner of the Ballard-Durand Funeral Group, is a licensed funeral director in New York State and Connecticut. He has earned the Certified Funeral Service Practitioner from the Academy of Professional Funeral Service Practice, Inc. This is noted by the CFSP acronym. Matt has committed to a program of lifelong learning to serve you and families in your community with the level of excellence expected of a CFSP. He is a lifetime member of the White Plains Historical Society, a member of the Tamarack Country Club, and is honored to be a current Board Member for Selected Independent Funeral Homes, White Plains Rural Cemetery, and is the current President for Preferred Funeral Directors International.  He is also a Past Board Member for Hospice of Westchester.  Matt is a graduate of Lynn University in Boca Raton, FL, and is originally from West Nyack, NY. He is a long-time resident of Westchester County, where he currently resides.

Melissa Gudiño

General Manager

Melissa Gudiño is the General Manager for the Ballard-Durand Funeral Group. Melissa Graduated and received her degree in mortuary science at Cypress College in 2013. After graduating she took some time to travel and have new experiences and moved from Southern California, where she was born and raised, to New Orleans. She moved back to California and completed her apprenticeship for licensure in 2017 and currently holds an embalming license and Funeral Directors license in the state of California. She resides in Manhattan and is licensed in New York State as a Funeral Director & Embalmer.  Melissa brings her expertise and knowledge of cremation to our company.  She is a Licensed and Certified Crematory Operator and has years of experience performing cremations.

Kaysie Mandel

Funeral Director

Kaysie Mandel is a New York State licensed Funeral Director and Embalmer for the Ballard-Durand Funeral Group. In 2019, Kaysie graduated from the American Academy McAllister Institute of Funeral Services in New York, N.Y., and has been working in the profession since. Kaysie was born in White Plains, N.Y. and now resides in lower Westchester County with her family. She knew from a young age that this was the profession she was meant to be in. Kaysie takes great pride in taking care of the families she serves and helping them to celebrate the life of their loved ones. 

Kelly Cross

Resident Funeral Director

Kelly Cross is a Resident Funeral Director and Embalmer at Ballard-Durand Funeral Homes. Kelly graduated from Nassau Community College with a degree in Mortuary Science and is working towards New York State Licensure. Kelly also gained her Bachelor’s degree in Psychology at SUNY Old Westbury and uses her knowledge of Psychology in her work as a Funeral Director working with grieving families. Kelly currently lives on Long Island in Nassau County with her family and pets. Kelly’s passions include animals, Broadway shows, traveling, and spending time with her family. Kelly is truly honored to be a part of the staff at Ballard-Durand Funeral Homes because of our dedication to celebrating/honoring the lives of the decedents and families we serve. 

Zoë Roberta

Resident Funeral Director

Zoë Roberta joined Ballard-Durand as a Registered Resident Funeral Director and Embalmer. Zoë earned her stripes in the field by graduating from the American Academy McAllister Institute of Funeral Services where she received her degree in Mortuary Science. This achievement is a testament to her commitment to excellence in her profession. She is dedicated to her craft and displays that dedication through the quality of her work. Her attention to detail, empathy, and ability to connect with grieving families makes her a trusted partner during their time of need.

Tatyana A. Fowler

Advance Funeral Planner/Director of Aftercare

Tatyana A. Fowler joins the Ballard-Durand Funeral Group as an Advance Funeral Planner/Director of Aftercare, bringing with her a background in end-of-life care education and hospice. Tatyana is a graduate of CUNY Baruch College where she received her BS, Public Affairs and her certification as a nonprofit professional. A recipient of the Integrative Thanatology certification through NY Open Center’s Art of Dying program, Tatyana is continuing her education to fulfill her requirements as a Thanatologist and Celebrant to provide compassionate and mindful support to families. Concurrently, she is pursuing her funeral director license at the Pittsburgh Institute of Mortuary Science. She is passionate about empowering families through education on end-of-life care and preplanning arrangements to better understand the process, make clear choices that are right for them, and help alleviate financial and emotional burdens during a difficult time. In her spare time, Tatyana enjoys cooking, hiking and consuming the works of her favorite authors: Ayn Rand, C.S. Lewis, Jules Verne, and unapologetically, Nicholas Sparks.

Maura Pasqualicchio

Family Care Coordinator

Maura has a clear dedication to helping others and a unique combination of interests and skills. Graduating with a BS in Biology and Anthropology from Binghamton University in the spring of 2023 indicates her commitment to gaining a strong educational foundation. Her decision to study these disciplines suggests an interest in understanding human life from both scientific and cultural perspectives. 

Maura's love for plants and gardening during her free time reflects her nurturing personality and her ability to care for living things. This quality undoubtedly contributes to her success in providing support to families at Ballard-Durand. Her caring disposition is likely a tremendous source of comfort to the grieving families she interacts with. 

 Maura's decision to enroll in school for mortuary science in 2024 demonstrates her passion for the funeral service profession. This career choice is a unique and compassionate way to help others during their most challenging times, providing solace and support to those who have lost loved ones. By pursuing this path, Maura aims to gain invaluable knowledge that will enable her to continue making a meaningful impact in her community and beyond. 

Overall, Maura Pasqualicchio's journey is a testament to her dedication to making a difference in the lives of others, and her diverse interests and educational background make her a well-rounded and compassionate individual. Her future in the funeral service profession is undoubtedly one that will continue to bring comfort and support to those in need. 

Joseph Schuka

Managing Funeral Director - Libby Funeral & Cremation Services

Joseph Schuka is a licensed funeral director for Ballard-Durand Funeral & Cremation Services. He has worked in funeral service for the past 15 years, and has been a licensed funeral director for 12 years. Formerly a native of Peekskill, NY, where he was well-established in the community and his church. Joe currently manages our Dutchess County location, Libby Funeral & Cremation Services in Beacon, NY. He is an active communicant of St. Joachim-St. John Parish in Beacon, NY; where he thoroughly enjoys assisting when needed as an Extraordinary Minister of the Eucharist, and whatever else is needed by the parish Priests and Deacons.  Joe has a deep love for community and giving back of himself, recently Joe has become the newest member of the Exchange Club of Southern Dutchess. Also, very dear to his heart are the Veterans, he has a great sense of Patriotism which was instilled in him at an early age by his paternal grandmother. He can be seen assisting the local VFW with veteran affairs.  Joe truly enjoys his life’s calling as funeral director; assisting families at that most difficult time in their lives, easing the moments, and providing a lasting tribute for generations to remember that loved one forever.

Danielle Diamond

Family Care Coordinator - Libby Funeral & Cremation Services

Danielle Diamond is a proud native of the Hudson Valley, Orange County area; and still resides in the Town of Newburgh, NY. She is a graduate of the Newburgh Free Academy High School, where she cultivated a strong foundation for knowledge and compassion. 

 Danielle joined our team after years of heartfelt admiration for the funeral service industry. Since her adolescence, Danielle has had a deep-rooted passion for helping others. She aspires to expand upon her passion and expertise, delving into the realm of mortuary science. Her goal is to enhance her skills and make a lasting impact in providing compassionate and exceptional service to families during their most challenging times.

 Danielle cherishes her time spent with her family. She finds solace and joy in the great outdoors, especially when engaged in gardening activities alongside her children, two beloved dogs, and her flock of chickens. This connection with nature and nurturing has seamlessly translated into her professional pursuits. With her genuine care and commitment to excellence, she seeks to bring solace and support to those who rely on her during the most sensitive moments of their lives.

Roy Watkins

Funeral Assistant

Roy Watkins was born and raised in London, England, where he received a degree in Electronic Engineering. He has lived in the Westchester/Putnam area since moving to the United States in 1972. He started working on a part time basis with the funeral industry in 1977 leading to a full time position with Ballard-Durand in 2006. Families appreciate Roy’s courtesy and professionalism during calling hours and services.

Elizabeth Friend-Ennis

Celebrant

Rev. Elizabeth Friend-Ennis was ordained through One Spirit Interfaith Seminary in 2016. She has several years of experience in hospice and chaplaincy, and serves as a Dean for 1st year students at One Spirit.

Victoria Assumma

Grief and Bereavement Counselor

Ms. Assumma is a highly skilled clinical social worker. Her experience in bereavement and grief counseling started in 1980’s as a coordinator facilitating groups and providing individual and family therapy to address transition and loss. She has over 20 years’ experience in Hospice and Palliative care and holds certificates in Grief; Trauma, Children & Loss, Affirmative Psychology, and Mindfulness, and is a certified Anxiety Treatment Professional and Oncology Social Worker. Her private practice focuses on Life Transitions and Challenges. She promotes understanding, acceptance, and healing in the midst of pain and loss and believes in the strength, and resilience of the individual to cope and honor loved ones.

Lulu 2014-2021

Comfort Companion

In 2015, Lulu the golden doodle became Westchester's first therapy dog to serve families in a funeral home. Like those used in hospitals and nursing homes, Lulu acted as a source of comfort and love in times of emotional distress. Families who requested her presence could soothe their grief by stroking her soft fur or merely enjoying her supportive companionship. A fixture at the funeral home, Lulu was well-known and well-loved by everyone in the Westchester community. Her sweet, outgoing nature touched the lives of all she came into contact with and contributed a calming presence to the atmosphere of the funeral home. Though her passing in March of 2021 was unexpected, Lulu leaves behind a lasting legacy of caring for and supporting others during their time of grief. Her memory has set the standard for all future therapy dogs at Ballard-Durand. Lulu's presence will be greatly missed by both Ballard-Durand staff and the Westchester community, but the memory of her dedicated life of service will continue to live on.