Where “Extraordinary” is the Rule
At Ballard-Durand, we know that families are becoming increasingly disenchanted with the merely adequate. They want only the best, most responsive service. While some are looking for innovation, others seek the comfort of tradition, but all demand that we are a “cut above.” At the core of everything we do, is this fundamental truth: we live up to every promise we make.
Services for Today’s Families
We understand today's families. It’s just that simple. Our commitment is to furnish them with only the exact services and products they desire – and that means listening closely to what our families are telling us. Our staff then brings their knowledge and expertise to bear, to make all their funeral service decisions easier, and more affordable. It would be a privilege to do the same for your family. We have the knowledge and expertise to make all of your decisions of funeral service simple, affordable and easy to understand.
Our Focus is on You
When you call or come into our office, we focus all our energy on helping you. Our goal is that you have only the exact type of funeral arrangements you desire – nothing more and nothing less will do. To make that happen, we make sure you have all the information you need to make the choices that are right for you and your family. And you can be sure that we’ll provide cost information and other helpful advice freely over the phone, or in a personal conference, without obligation.
We are Cremation Specialists
As a trusted Cremation with Confidence™ provider, we have a tried-and-true verification system in place, which ensures that the cremated remains returned to you are those of your loved one. In fact, our 10-step process was developed solely to provide greater peace-of-mind to families who prefer cremation. To learn more about our guaranteed cremation services, click here.
Veterans & Family Memorial Care
When it comes to honoring veterans, no other funeral or cremation providers are more committed or more capable to fulfill you or your family’s wishes. If you are a veteran or are responsible for the arrangements of a veteran, you can count on Ballard-Durand Funeral & Cremation Services, a trusted Veterans & Family Memorial Care provider, to design a tribute that will be thoughtful and above all, personal. To learn more, contact us.
In our desire to always live up every one of our promises, we have truly raised the standards for excellence in funeral service. For us, maintaining the highest standards requires that we have only the most educated, professional, knowledgeable, and experienced staff. All of our professional activities in funeral service are conducted by NY State Licensed funeral directors; most of whom far exceed minimum requirements from the state.
Recognized by Our Peers:
On October 19, 2015, Ballard-Durand Funeral & Cremation Services was honored with the 2015 Pursuit of Excellence® Award by the National Funeral Directors Association (NFDA) during its International Convention & Expo in Indianapolis, Indiana. Under 150 firms from around the world received this prestigious recognition, placing Ballard-Durand Funeral & Cremation Services among an elite group of funeral service professionals. This was the Seventh consecutive year that we were recognized by the NFDA with the Pursuit of Excellence Award.
Extraordinary Service. Guaranteed.
For the last 5 years, we've earned a 98% “Excellent” overall satisfaction rating on after-service surveys from the families we have served. That is why families continue to choose us for generations. Our personal commitment to you is to live up to every promise we make. That means we intend to:
• Provide the finest funeral & cremation care
• Be responsive to your exact desires
• Exceed your expectations
If any item of our professional services is not completely satisfactory to you, simply explain in writing. We will immediately correct it, or you will not be charged for this item of service. My commitment to each family we serve is to tell you that we will live up to our promises. “I understand that we don’t get a second chance to do this right. I stand behind our guarantee that if we haven’t performed as we should, you don’t pay for it.”